Front Office Shiftleader for FYRI Resort
Lead the Front Office at Fýri Resort — deliver warm, professional, and playful guest service while coaching colleagues to create memorable stays. Participative, solution-oriented and service-minded.
About Fýri Resort
Fýri Resort – where warmth reaches every corner, where the mystique of the mountains envelops us, and the place you never want to leave. Regardless of the season, Fýri stands out with its architecture, ambiance, and service. A gem for all nature lovers, a palace for those who love rustic luxury, and a treasure for those who want to live life to the fullest.
World-class experiences, lifelong memories, and a workplace to be truly proud of. We live our values in everything we do. Being Passionate, Professional, Playful, and Personal is what makes us unique and helps us grow.
About the position:
The Front Office Shiftleader plays a key role in delivering exceptional guest experiences and ensuring smooth daily operation of the reception team during assigned shifts. This position combines hands-on guest service, operational oversight, and team leadership to maintain Fýri’s high standards of hospitality in a busy mountain resort environment.
Key responsibilities
Lead and supervise the front office team during shifts, ensuring excellent service and adherence to hotel standards
Manage check-in and check-out procedures, ensuring accuracy, efficiency, and a warm welcome for guests
Handle guest inquiries, requests, and complaints professionally and promptly, escalating when necessary
Coordinate with housekeeping, maintenance, F&B, and other departments to resolve guest issues and optimise operations
Oversee reservations, room assignments, and payment processing; ensure correct use of the property management system
Monitor occupancy, arrivals, and departures; assist with forecasting and shift handovers
Train, mentor, and develop front office colleagues; foster a supportive, collaborative, and service-oriented team culture
Ensure public areas around reception are welcoming, tidy, and reflect Fýri’s brand standards
Follow and promote health & safety, cash handling, and data protection procedures
Who are you?
You are a warm, professional, and resourceful hospitality professional who thrives in a fast-paced environment. You enjoy leading by example, empowering team members, and creating memorable guest moments. You bring calm under pressure, strong communication skills, and a genuine interest in mountain resort hospitality.
Qualifications
Previous experience in hotel reception or front office operations; supervisory or lead experience preferred
Excellent communication skills in Scandinavian language and English
Experience with property management or booking systems and confident computer skills
Service-minded, organised, and solution-oriented with strong attention to detail
Ability to work flexible hours including days, evenings, weekends, and public holidays
Positive team player with leadership skills and a willingness to coach and develop colleagues
Employment details
Employment type: 80% seasonal with the possibility of permanent employment (day, evening, and weekend work)
Start date and salary: Salary according to agreement, start date in May/June 2026
About the process:
We will be conducting interviews on an ongoing basis, with a final application date of April 27th.
Don't meet all the requirements in the ad? Don't hesitate to submit an application anyway, as we are willing to consider applicants with related work experience and education.
What we offer
Work in an inspiring mountain environment with wonderful colleagues and guests from all over the world
Excellent opportunities for personal development within the ESS Group, including internal training in service, stress management, and leadership
Attractive staff discounts at our destinations and restaurants, staff activities, and team building
Wellness allowance, secure employment, and magical mountain views every day
- Department
- Front Desk & Inhouse Sales
- Role
- Receptionist
- Locations
- FÝRI Resort
FÝRI Resort
Kulturen sitter inte i väggarna; den lever i våra medarbetare!
På ESS Group handlar allt vi gör om människor, våra gäster, våra kollegor och den känsla vi skapar tillsammans. Vi tror på miljöer som får människor att trivas där ett varmt leende betyder lika mycket som en skön soffa. När vi ser varandra, när vi får någon att le, då vet vi att vi gör rätt saker.
Vi är mer än hotell, restauranger och destinationer. Vi är upplevelser, minnen och ögonblick som får livet att glimra till. Våra koncept är alla unika, men drivs av samma hjärta, att överraska, beröra och lämna efter oss en känsla som stannar kvar.
Vi mäter inte framgång i siffror, utan i leenden, energi och kärlek. För när våra människor mår bra, då gör våra gäster det också. Och det är precis så vi vill växa; tillsammans, med hjärta, värme och lite mer glädje varje dag.
