We create moments of happiness
ESS Group works with hotel, restaurant, and concept development. We create unique experiences and meeting places, each with its own distinct character. Through our passion, professionalism, and personal commitment, we deliver world-class results and guest experiences.
"Den lilla Röda"
At ESS Group, we don't have many manuals. We live by our values, and "the little red book" is the cornerstone of how we deliver world-class guest experiences.
It consists of our four core values, our service promise, our goal, and our mission.
It's red because it signifies importance, and service and hospitality are feelings. It's small because there is also a printed version that we all carry in our pockets.
Our Values
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We are Passionate
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We are Professionals
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We are Personal
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We are Playful
Our Service Promise
- We always smile in front of the guest
- Greet and welcome each guest personally
- Your first response should never be "no"
- What more can I do for you?
- Always say thank you
Our Goal
Creating loyal guests
Our Mission
By always staying updated on our guests' needs, we succeed in meeting their expectations and creating an individual world-class guest experience!
Our Employer Promise
We want to be the employer where you thrive and want to develop yourself.
Your time with us must be The Time of Your Life – whether you're here for a short or long period!